Privacy Policy & Terms of Use

Our Commitment To Privacy

RCRI is committed to protecting your privacy.  You can navigate the majority of this website without giving us any personal information about yourself. However RCRI may sometimes need additional information about you in order to provide the information or services you are requesting. This Privacy Policy governs data collection, processing and usage of your personal information by RCRI and is intended to inform the public of our online privacy practices and the choices you can make about the way your information is collected, used and/or disclosed. This Privacy Policy applies to information collected on RCRI website ( only. This Privacy Policy is available on our Website homepage and at every point where personal information may be requested.  

The Information We Collect

We collect and maintain personally identifiable information (such as your email address, name, work address, and/or telephone number) when you knowingly and voluntarily submit this information to us on our Contact Us web page; when you Sign Up to receive RCRI news and updates, or through our Request For Proposal form. You may also opt to provide us information about yourself if you are interested in an employment opportunity at RCRI. We will ask for your explicit consent to collect information considered to be sensitive personal information (such as information about your ethnicity or health information). You may withdraw your consent at any time by contacting us at the details below.

On occasion, RCRI may request that you voluntarily participate in a survey or poll such as feedback on website content or services. Your responses will be anonymous unless you opt in to being contacted by email to provide further information regarding the survey.

If you ask a question or make a request through this Website, we may store your message, the personal information you provided, and our response for a period of time.  

You are never required to disclose any personal information to gain access to RCRI Website.  However, if you do not provide relevant information where requested for customer support or in connection with the use of our services, we may not be able to engage in the requested activity or service. 

The Way We Use Information

We use information obtained from visitor requests and web logs only for the purposes described in this policy. Our site provides you with the opportunity to opt-in if you would like to receive RCRI news and updates by email.  Further when you receive the requested communication, you are given the opportunity to unsubscribe from receiving any future communications or to change your information.

We may use your information to: operate our Website; deliver the services you have requested; update, promote and distribute our products and services; send email updates and news; respond to your questions or suggestions; and/or notify you of other RCRI-related opportunities.  If you have opted-in, RCRI may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.  The information we collect from these polls and surveys are for RCRI’s use only.  Importantly, we never share any information gathered on our Website with anyone outside of RCRI without your prior consent, except for trusted suppliers who assist us in maintaining and managing these activities on our site.  These suppliers are legally obligated to maintain the confidentiality of your information and do not acquire any right to use your information for their own benefit. 

RCRI keeps track of the pages our customers visit on our Website in order to enable general traffic trends analysis and help us identify popular features.  This non-identifiable aggregate data about our visitors is used to deliver customized content and enhance the content and advertising within RCRI to users whose behavior indicates that they are interested in a particular subject area.  We also use this information in order to learn more about the use of the site and how we can improve it.  Although we do receive IP addresses, we do not use them to identify you personally or disclose them to others. 

Except as set forth above, we do not sell, rent, release, share or transfer your personal information or our client lists to any third party without your prior consent. RCRI reserves the right to disclose your personal information, without notice, only if we have a legal obligation to do so.

Cookies and Log Files

Like many other companies, we use a technology called “cookies” to track the patterns of activities engaged in by our visitors. A cookie is a small amount of information that is sent to your web browser by our web page server. Our web server is then able to retrieve this information when you visit other pages of our Website or you subsequently visit our Website.  These cookies are used to collect information about how visitors use our site.  We use the information gathered by these cookies to compile reports and to help us improve the site.  The cookies also help us customize our marketing efforts through various media and formats. You have the ability to modify your browser preferences to accept all cookies, to be notified when a cookie is set, or to reject all cookies.  If you choose to decline cookies, you may not be able to use the full functionality of this Website.

The RCRI Website uses marketing automation software to analyze how our visitors use our site. The information generated by the cookies about your use of the Website (including your IP address) will be transmitted to and stored by our marketing automation software under its privacy policy. 

Please note that we must obtain your consent to store cookies on your computer or device. You may refuse to accept cookies or withdraw your previously provided consent by activating a setting on your browser. If you do not wish to enable cookies, you will still be able to browse the website, but certain cookie-dependent features and parts of the website will be unavailable to you. 

Our Commitment To Data Security

To prevent unauthorized access, loss, misuse or alteration of your information we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. This includes maintaining computer equipment, networks, programs and documentations to a common standard and restricting access to equipment and information to appropriate staff.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important.  For that reason, we never collect or maintain information from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.  Unfortunately we cannot always determine the age of a visitor to our site.

Data Retention

The information you provide to us may be archived or stored periodically by us according to backup processes and will only be retained for as long as is required for the purposes for which it was collected.

Links to Other Websites

Our Website contains links to other Websites.  This Privacy Policy applies only to this Website.  RCRI does not guarantee the content or privacy standards of third parties sites for which we provide a link.  When you access Websites operated by other parties, whether through links on our Website or otherwise, we suggest you always review the privacy policy of the Website you are visiting in order to know how the operator of that Website will collect, use and share your information.  RCRI is not responsible for the privacy statements and practices outside of RCRI Website.

Your Rights Over Your Personal Information

You have certain rights regarding your personal information, such as:

  • access your personal information;
  • rectify the information we hold about you;
  • erase your personal information;
  • restrict our use of your personal information;
  • object to our use of your personal information;
  • receive your personal information in  a usable electronic format and transmit it to a third party; and
  • lodge a complaint with your local data protection authority if one exists in your country.

Changes to this Privacy Policy

This Privacy Policy represents the current policy and practice of RCRI.  RCRI reserves the right to revise, amend or otherwise update this Privacy Policy at any time at RCRI’s sole discretion and without prior notification other than the posting of the amended Privacy Policy on this Website.  We encourage you to periodically review this Privacy Policy and any changes that may have been made to it to be informed of how RCRI is collecting and protecting your information.


By using this website, you are accepting the terms laid out in this Privacy Policy and consent to the transfer, storage and disclosure of the information and data outlined in this Privacy Policy for the purposes outlined in this Privacy Policy.

Contact Us  

RCRI is based in the US and is the controller responsible for personal information that it collects and processes. If you have any questions or concerns regarding the way in which your personal information is used, please contact us via mail at 5353 Wayzata Boulevard, suite 505, Minneapolis, MN, 55416, USA marking your letter to the attention of the Privacy Officer. Alternatively contact us via email at

Thank you for visiting RCRI Website. We value your interest and ideas.

Last revised May 22, 2018.